Support
Frequently Asked Questions
Answers to the questions we hear most about our preserved flowers, delivery, and care.
With proper care, our preserved flowers stay beautiful for 1 to 3 years. Keep them away from direct sunlight, humidity, and water, and they will hold their colour and shape for a very long time.
Keep the dome closed and place it indoors, away from direct sunlight, heat, and moisture. Gently dust the glass with a soft, dry cloth. Never water the flowers or spray them with anything.
Standard delivery within Singapore takes 2 to 4 working days. Express delivery is usually next working day if ordered before 2pm. You will see the exact options and rates at checkout.
Yes, we ship to selected countries. International delivery typically takes 7 to 14 working days depending on destination. Final rates are shown at checkout based on your address.
Once your order is on the way, we will email you a tracking link. You can also view order status anytime from your account dashboard.
Yes. At checkout you can add a short handwritten-style message card, free of charge. Perfect for anniversaries, birthdays, and proposals.
Orders can be modified or cancelled within 2 hours of placement. After that, our team begins preparing your arrangement and changes may not be possible. Contact us right away if you need help.
Every order is packed with extra care, but accidents happen. If your item arrives damaged, send us a photo within 48 hours of delivery and we will arrange a replacement or refund.
Yes. We regularly create gifts for weddings, corporate events, and gifting campaigns. Reach out via our contact page and we will put together a custom quote.
We accept all major credit and debit cards. Prices on this store are shown in SGD and you are charged in SGD at checkout.